FAQ
DUNEFIELDCAMP / Customer support
Practical answers for ordering, delivery and returns, so you can spend less time planning and more time outside.
Orders & payment
What products do you sell?
We offer camping and outdoor accessories across three collections: Camp Comfort, Tent Essentials and Trail Companions.
Check each product listing for dimensions, included components and suitability information. Styling props are included only when expressly listed.
Which currency and payment methods do you accept?
Our store prices are in U.S. dollars. The payment methods available for your order are displayed at checkout.
Please use only a payment method you are authorized to use. Never send full card details or passwords by email.
Are taxes and shipping included?
Displayed product prices include applicable sales tax. We do not add a separate sales tax charge on top of the displayed product price at checkout.
Standard shipping within our delivery area is free, with no minimum purchase. The final total is shown before you confirm payment.
Can I change or cancel my order?
You may request cancellation before dispatch. Contact us promptly with your order number so we can check its status.
Address or item changes can be made before dispatch where operationally possible. If the order has already shipped, changes cannot be guaranteed and our return process applies.
Shipping & delivery
Where do you deliver?
We ship from the United States to addresses within the contiguous 48 United States.
We do not deliver to Alaska, Hawaii, U.S. territories, overseas possessions or military addresses, including APO, FPO and DPO addresses. International delivery is unavailable.
How long will delivery take?
- Order processing: 1–3 business days.
- Transit after dispatch: 3–5 business days.
- Estimated total: approximately 4–8 business days.
Our daily cutoff is 4:00 p.m. U.S. Central Time, Monday–Friday. Central Time follows local daylight saving time.
Orders received after the cutoff, on weekends or on U.S. federal public holidays enter processing on the next business day. Delivery estimates are not guaranteed arrival dates.
Will I receive tracking information?
Yes. We send dispatch confirmation and tracking information to the email address provided at checkout.
Tracking updates may take time to appear after the carrier receives your parcel. Contact us if your tracking information is missing or appears incorrect.
What if my parcel is delayed, missing or damaged?
Contact us with your order number and a description of the issue. We will investigate with the carrier and arrange an appropriate resolution.
If tracking shows delivery, check the delivery location before contacting us. A delivery scan does not automatically prevent an investigation or an appropriate remedy.
For damaged parcels, retain the packaging where reasonably possible. Photographs are helpful if available, but please contact us even if you cannot provide them.
Returns & exchanges
Can I return an item if I change my mind?
Yes. You may request a return within 30 calendar days after receiving your order, including change-of-mind returns.
For change-of-mind returns, items should be unused, clean and complete with their supplied parts and accessories. Reasonable inspection is permitted. Missing original packaging alone does not automatically disqualify a return.
These conditions do not remove your rights concerning defective or incorrectly supplied goods.
Who pays for returns and exchanges?
We cover return shipping for both change-of-mind returns and returns involving defective, damaged or incorrect goods. We also cover the shipping cost of an approved replacement.
No restocking fee or return processing fee applies. Contact us first to receive return instructions and a prepaid shipping method.
Where should I send my return?
DUNEFIELD CAMPING SUPPLY LLC
2522 Hazelwood Dr
Crescent Springs, KY 41017
United States
Please contact us before sending your parcel so we can identify the return and arrange prepaid shipping. Keep your proof of dispatch until the return is resolved.
When will I receive my refund?
After receiving and inspecting your return, we will notify you of the outcome and initiate an approved refund within 3 business days.
Refunds go to the original payment method. Your bank or payment provider may need additional time to display the credit. Any shorter deadline required by applicable law takes priority.
Can I exchange an item?
Yes, subject to replacement availability. We cover the return shipping and the shipping cost of an approved replacement.
If a replacement is unavailable, you may choose a refund. Any price difference for an alternative item will be agreed with you before the exchange is completed.
Still need a hand?
Email:
support@dunefieldcamp.shop
Phone:
+1 781-258-3921
Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, excluding U.S. federal public holidays.
We aim to respond within 48 hours. Messages received outside service hours are reviewed when service resumes.