Refund policy

Our return promise

DUNEFIELDCAMP is operated by DUNEFIELD CAMPING SUPPLY LLC. This policy applies to physical products purchased through dunefieldcamp.shop.

You may request a return within 30 calendar days after receiving your order, including returns because you changed your mind. We accept exchanges and cover return shipping and the shipping cost of sending an approved replacement. We do not charge restocking fees or return processing fees.

This policy does not limit any rights available under applicable consumer protection laws.

How to request a return

Email support@dunefieldcamp.shop or call +1 781-258-3921. Please provide your order number, the items you wish to return and whether you prefer a refund or an exchange.

A reason is helpful but is not required for a change-of-mind return within the return period. Photographs may help us resolve a damaged, defective or incorrect item, but please contact us even if photographs are unavailable.

We will provide return instructions and a prepaid return shipping method at no cost to you. Please contact us before mailing your parcel so we can arrange the prepaid return.

Return address

DUNEFIELD CAMPING SUPPLY LLC
2522 Hazelwood Dr
Crescent Springs, KY 41017
United States

This is our business and return address. Contacting us first allows us to identify your return and provide the prepaid shipping method.

Return condition

For change-of-mind returns, please return the item unused, clean and complete with its supplied parts and accessories. You may inspect it as reasonably necessary to assess its appearance and suitability.

Please use the original packaging where available, or other suitable protective packaging. Missing original packaging alone does not automatically disqualify a return.

These change-of-mind conditions do not prevent you from reporting a product that becomes defective during reasonable use or exercising applicable legal rights.

There are no product-category exclusions under our standard return policy. Any proposed refusal or adjustment will be explained to you and will remain subject to applicable law.

Return shipping and fees

We pay return shipping for both change-of-mind returns and returns involving damaged, defective or incorrect goods.

Use the prepaid method we arrange and retain the tracking number and proof of dispatch. If you prefer another shipping method, contact us first to agree on the arrangements and reimbursement.

No restocking fee, return handling fee or exchange shipping fee applies.

Damaged, defective, incomplete or incorrect items

Contact us as soon as reasonably possible if your order arrives damaged, incomplete or different from what you ordered, or if a product is defective.

We will review the issue and arrange an appropriate remedy, such as a replacement, repair where suitable, or refund. We cover the necessary return and replacement shipping costs. If we confirm that a return is unnecessary, you will not be required to send the item back.

A request for prompt reporting helps us investigate; it does not shorten any mandatory legal rights.

Refund amount and timing

After receiving and inspecting your return, we will notify you of the outcome and initiate an approved refund within 3 business days.

A full approved return receives a refund of the amount actually paid for the returned goods, including applicable tax included in that amount. For partial returns, the refund reflects the amount paid for those items after any applicable discounts.

Our standard delivery is free, so there is no standard outbound shipping charge to deduct. We do not deduct return shipping or restocking fees.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit. If the refund has not appeared after the processing period advised by your provider, contact us for assistance.

Any shorter refund deadline required by applicable law takes priority.

Exchanges

Exchanges are subject to replacement availability. We cover the return shipping and the cost of shipping an approved replacement.

If the replacement is unavailable, you may choose a refund. Any price difference for an alternative item will be explained and agreed with you before the exchange is completed.

Order cancellations

You may request cancellation before dispatch by emailing support@dunefieldcamp.shop or calling +1 781-258-3921.

We will cancel an order that has not been dispatched and initiate the refund within 3 business days of confirming cancellation. If dispatch has already occurred, you may use the return process above.

Contact

Email: support@dunefieldcamp.shop
Phone: +1 781-258-3921

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, excluding U.S. federal public holidays. Central Time follows local daylight saving time. We aim to respond within 48 hours; messages received outside service hours are reviewed when service resumes.