Terms of Sale

DUNEFIELDCAMP / Purchase information

These terms apply to consumer purchases of physical products through dunefieldcamp.shop.

1. Your seller

Your purchase is made from DUNEFIELD CAMPING SUPPLY LLC, trading as DUNEFIELDCAMP.

2522 Hazelwood Dr
Crescent Springs, KY 41017
United States

Email: support@dunefieldcamp.shop
Phone: +1 781-258-3921

2. Products and suitability

Product listings describe the item offered, its relevant specifications and what is included. Please review the listing before placing an order.

Props and other items shown in photographs are included only when expressly identified in the listing. Minor screen or lighting differences may affect displayed colors, but do not excuse supplying goods that materially differ from their description.

Follow any supplied instructions. Do not assume a product has a safety certification, protective rating, load capacity or suitability for climbing, rescue or another safety-critical activity unless expressly stated in its listing.

3. Prices, tax and payment

Prices are shown in U.S. dollars unless expressly stated otherwise. Displayed product prices include applicable sales tax. We do not add a separate sales tax charge on top of the displayed product price at checkout.

Standard delivery within our service area is free, with no minimum order value. The final amount payable is shown before you confirm payment.

Available payment methods are displayed at checkout. Payment is subject to authorization by the relevant provider. You must be authorized to use the payment method submitted.

4. Placing an order

Provide accurate contact, billing and delivery information. You must be legally able to enter into a purchase contract or have appropriate authorization.

An order acknowledgment confirms that we received your order. Acceptance occurs when we send dispatch confirmation.

If we cannot accept or fulfill your order, we will notify you and promptly refund any payment collected for the affected goods.

5. Availability and errors

Orders are subject to product availability and successful payment authorization. We may refuse an order for a legitimate reason, such as an unsupported delivery address or suspected fraud.

If a material pricing, description or stock error affects an order, we will contact you before dispatch. We will not require you to accept a higher price or substitute product without agreement.

If the order cannot proceed on the agreed terms, you may cancel and receive a refund.

6. Delivery

Delivery is available only within the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories, overseas possessions or military addresses, including APO, FPO and DPO addresses.

Our daily cutoff is 4:00 p.m. U.S. Central Time, Monday–Friday. Central Time follows local daylight saving time. Orders received after the cutoff, on weekends or on U.S. federal public holidays enter processing on the next business day.

Allow approximately 4–8 business days in total for processing and transit. These are estimates rather than guaranteed arrival dates.

If we cannot dispatch within the promised processing period, we will notify you and offer the choice to agree to the delay or cancel for a refund of the unshipped goods. If we cannot obtain consent required by law, we will cancel and refund the affected unshipped goods.

If a parcel is missing or damaged, contact us so we can investigate. We do not require you to resolve a seller-related delivery problem solely with the carrier.

7. Cancellation before dispatch

You may request cancellation before dispatch by contacting customer support with your order number.

When cancellation is confirmed before dispatch, we initiate the refund within 3 business days. If the order has already shipped, the return process applies.

8. Returns and exchanges

You may request a return within 30 calendar days after receiving your order, including change-of-mind returns.

For change-of-mind returns, please return goods unused, clean and complete with supplied components. Reasonable inspection is permitted. Missing original packaging alone does not automatically disqualify a return.

We cover return shipping and approved exchange shipping. No restocking fee or return processing fee applies. Exchanges are subject to replacement availability.

Contact us before returning goods so we can provide instructions and a prepaid shipping method. Returns are handled at:

DUNEFIELD CAMPING SUPPLY LLC
2522 Hazelwood Dr
Crescent Springs, KY 41017
United States

Our Return and Refund Policy provides the full procedure. These conditions do not restrict mandatory rights relating to defective or incorrectly supplied goods.

9. Refunds

After receiving and inspecting your return, we will notify you of the outcome and initiate an approved refund within 3 business days.

Refunds are made to the original payment method and include the amount actually paid for the returned goods, including applicable tax included in that amount. Discounts are taken into account for partial returns.

Your bank or payment provider may require additional time to display the credit. Any shorter refund deadline required by applicable law takes priority.

10. Damaged, defective or incorrect goods

Contact us as soon as reasonably possible if an item is defective, incomplete, damaged or different from what you ordered. Include your order number and details of the issue. Photographs are helpful where available.

We will investigate and arrange an appropriate remedy, such as a replacement, repair where suitable, or refund. We cover the necessary return and replacement shipping costs.

Prompt reporting assists our investigation but does not shorten any mandatory legal warranty or consumer right.

11. Your legal rights

Nothing in these terms excludes mandatory product warranties, consumer remedies or liability that cannot lawfully be excluded.

Applicable U.S. federal law and Kentucky law govern these terms, without overriding mandatory consumer protections available to you. These terms do not impose mandatory arbitration or waive a right to bring a claim where permitted by law.

The terms applicable when an order was placed govern that purchase. Later revisions do not change an existing purchase retroactively unless agreed with you or required by law.